Each assisted living community expects to leave a great first impression on every family that comes to tour their building. So how do you leave such an important impression that helps a family make a big decision on where to move their loved ones? Answer: It’s how well you connect and address the main reasons why they are looking for assisted living. Sometimes you may discover they need care with all of their ADL’s, which you provide, so, what do you focus on during the tour? Yes, it’s obvious to describe every detail in the services you provide but why are they here? Such needs might include : memory care, medication management, or simply cooking their meals. Once you have determined their specific needs for assisted care, then explain why your staff can meet those needs, and why they should choose your community. Trust is crucial for these families. Assisted living takes on a big role in our seniors lives. Developing that relationship by connecting with them, not only emotionally, but also situationally. How have you helped another family with this same or similar experience? Why would they fit into your community? And how do you know their needs will be met?
Here at Bel Aire, we have given almost 23 years of tours to families with a variety of needs behind their decision. One of many great impressions that has stuck out to our guests is that we are privately and locally owned. They have also felt a sense of trust due to our all-inclusive fee structure. Not only is our quality of care top priority but the owner is also here everyday at the disposal of residents and their family members, making him available to answer questions and alleviate concerns. The Bel Aire brand has 24 years of continuous service to our senior community and consider ourselves an asset to those families.
For more information please view our website, then call or email us today. We look forward to meeting you and your resident.
